This can happen when the TLD on your menu item is not set correctly. The TLD must be set in the back end for geocoding then also on the Menu Item Component Configuration as shown here: Searches are geocoded on demand, and the system needs to know what country the postal code is in. Also, if you incorrectly set your TLD, and perform multiple searches, those possibly incorrect search results are cached so all future searches for that postal code will continue to return incorrect results. To clear that cache, click the "Delete Geocode Cache" just above the list of geocoding results on the Geocode screen in the back end.
Published in Locator

International charcters must be from a UTF8 encoded file to import properly.  Various versions of Excel are not the best tool to ensure UTF8 encoding.  Notepad++ is a free application that will allow you to open your .CSV file and convert it to UTF8.  Then save your file and retry your import.  

Visit for more information.

Published in Locator
Friday, 09 March 2012 16:13

Why is the map not displayed?

When the map doesn't show, this almost always means you have a Javascript issue *above* the Javascript the Locator inserts in your page to initialize the map.

1)  A single location may be causing your map to not display correctly.  This may be evident if one set of search results displays the map, but another search does not.  That usually indicates there is some bad data in one or more location's data fields.  The most typical culprit is "newline" characters added during the import process causing the javascript to fail.  Using the Javascript Console (Activated by F12 in Windows and  CMD+ALT J in OSX can show you exactly which location is causing the problem.  Click on the red error message displayed for details.

2)  A conflicting component or template may interrupt the map.  Joomla relys on your template to output Javascript in the correct position and we rely on that as application developers.  Some templates are better than others and may not follow Joomla's rules.  Similarly, some components may interrupt, change or remove our Javascript code output.  We can't support all templates or components but will do our best to help you identify the problem area.  Your browser's Javascript console (described above) can be indispensible in helping you identify the cause.

3) CSS may hide your map.  Similar to #2, your template's style may happen to have rules in it that hide your map.  We can't provide detailed advice on that matter here, but you may contact your template developer or investigate using your browser's built-in Element Inspector to see the CSS affecting a given element.  

Published in Locator
Thursday, 08 March 2012 10:53

Why is a particular location not appearing?

If you have added a location, and it's not appearing on your locator (E.g. on the map or in the listing) there may be a few reasons why:

  • Has the location been Geocoded,(assigned a latitude and longitude) as indicated by a green checkmark in the geocoded column?
  • Is the location published as indicated by a green checkmark in the Published column?
  • Is the location appropriately tagged to correspond with your menu item settings?  
  • Do your menu item settings include a country selection?  Does the missing location have that same value in it's country field?
  • Does searching for a nearby postal code within a large radius return the location?  Was it properly geocoded?
  • Does keyword searching return the location? Was it properly geocoded?
  • Does the menu item include a tag selection?  Are you sure the location was tagged with that Tag?


Published in Locator